Please read these Terms & Conditions carefully before using the city888 platform. By accessing or using any part of city888's services, you agree to be bound by these terms in full.
city888 services are strictly restricted to adults aged 21 and above.
These Terms are governed by applicable international gaming authority regulations.
Each player may hold only one city888 account. Duplicate accounts are prohibited.
All games at city888 are governed by certified RNG standards and independently audited.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and city888 ("city888", "we", "us", "the Platform") governing your access to and use of the city888 website, mobile application, and all associated services (collectively, the "Services").
By creating an account, accessing the city888 platform, or using any of the Services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with the city888 Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree to these Terms, you must immediately cease all use of the Services.
These Terms apply to all visitors, registered users, and players of the city888 platform regardless of how they access the Services — whether via the city888.win website, the city888 mobile application, or any other interface made available by city888 from time to time.
Use of city888 Services is subject to the following eligibility requirements, all of which must be satisfied on an ongoing basis:
city888 reserves the right to require age verification documentation at any time. Failure to provide satisfactory documentation within the timeframe specified by city888 may result in suspension or termination of your account and withholding of any pending withdrawals pending verification.
Each individual may hold only one (1) registered account with city888. The creation of multiple accounts by the same individual — whether under the same or different names, email addresses, device identifiers, or payment methods — is strictly prohibited and constitutes a material breach of these Terms. city888 reserves the right to close all duplicate accounts and forfeit any balances held therein.
You represent and warrant that all information provided during registration is accurate, current, and complete. You must promptly update your account information if any details change. city888 shall not be liable for any losses arising from your failure to maintain accurate account information.
You are solely responsible for maintaining the confidentiality of your city888 login credentials. You must not share your password with any third party. city888 strongly recommends enabling two-factor authentication (2FA) for enhanced account security. Any activity conducted through your city888 account shall be deemed to be your own, unless you have promptly notified city888 of unauthorised access. Notify us immediately at [email protected] if you suspect your account has been compromised.
city888 is required to conduct identity verification procedures in accordance with applicable anti-money laundering (AML) regulations. You agree to provide such documentation as city888 may reasonably request, including but not limited to: government-issued identity documents, proof of address, and source of funds documentation. city888 may temporarily restrict your account pending completion of KYC procedures.
city888 accepts deposits via approved payment methods including Touch n Go eWallet, Boost eWallet, Maybank, CIMB Bank, and Public Bank. All deposits are processed in Malaysian Ringgit (MYR). city888 does not accept cash deposits or payments from third-party accounts. The minimum deposit amount may vary by payment method and is displayed at the time of transaction.
Withdrawal requests must be submitted through your verified city888 account. Withdrawals will only be processed to a payment method in your own name that has been previously used to deposit funds, or to a verified bank account in your name. city888 aims to process approved withdrawal requests promptly, subject to standard processing times for each payment method. city888 reserves the right to conduct additional verification checks before processing any withdrawal.
city888 complies with applicable AML regulations. Unusual or suspicious transaction patterns may trigger additional verification requirements or be reported to relevant authorities as required by law. Deposited funds that have not been wagered may be subject to AML review before withdrawal.
city888 may offer bonuses, free spins, cashback, and other promotional incentives from time to time. All promotions are subject to specific terms and conditions published at the time of the promotion, including wagering requirements, eligible games, minimum deposit thresholds, and expiry periods. The following general conditions apply to all city888 promotions:
All games available on city888 — including live casino tables, slots, blackjack, sportsbook, and game show titles — are governed by individual game rules published within each game's interface. In the event of any conflict between individual game rules and these Terms, these Terms shall prevail except where the individual game rules specifically address the matter in question.
city888 uses certified Random Number Generator (RNG) technology for all applicable games. Game outcomes are independently audited. In the event of a technical malfunction or system error during gameplay, city888 reserves the right to void any affected bets or rounds, and will endeavour to restore affected balances to their pre-error state where technically feasible.
Sportsbook bets are subject to the city888 sportsbook rules, which govern matters including in-play betting settlement, void conditions, maximum payout limits, and the treatment of postponed or abandoned events.
The following conduct is strictly prohibited on the city888 platform. Breach of any prohibition may result in immediate account suspension, forfeiture of balances, and referral to appropriate authorities:
All content on the city888 platform — including but not limited to software, games, text, graphics, logos, icons, images, audio, video, and the city888 brand identity — is the property of city888 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the city888 Services for personal, non-commercial entertainment purposes only.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the city888 platform without the express written permission of city888.
To the fullest extent permitted by applicable law, city888 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services, including but not limited to loss of winnings due to technical fault, loss of data, or interruption of service.
city888's total aggregate liability to you for any claim arising out of or in connection with these Terms or the Services shall not exceed the amount deposited by you into your city888 account in the thirty (30) days preceding the event giving rise to the claim.
The Services are provided "as is" and "as available" without warranty of any kind. city888 does not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.
city888 is committed to responsible gambling. We provide all registered players with tools to manage their gaming activity, including:
If you believe you may have a gambling problem, we encourage you to visit our Responsible Gaming page for resources and self-assessment tools. city888 strictly enforces the 21+ age requirement and will not reinstate a self-excluded account under any circumstances.
city888 reserves the right to suspend or permanently close your account at any time, with or without prior notice, if we reasonably determine that you have breached these Terms, engaged in fraudulent activity, or posed a risk to the integrity of the platform or other players. Upon closure for breach, any outstanding balance may be forfeited subject to applicable law and the specific circumstances of the breach.
You may close your city888 account at any time by contacting our support team. Closure requests will be processed within a reasonable timeframe. Any verified balance remaining in your account at the time of closure will be returned to you via your nominated withdrawal method, subject to completion of any applicable KYC requirements.
city888 reserves the right to amend these Terms at any time. Material changes will be notified to registered players via email or a prominent notice on the city888 platform prior to the changes taking effect. Your continued use of the Services following the publication of amended Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with applicable international gaming authority regulations and the laws of the jurisdiction in which city888 holds its operating licence. Any dispute that cannot be resolved through city888's internal dispute resolution process shall be referred to binding arbitration in accordance with the rules of the relevant licensing authority.
Nothing in these Terms limits your statutory rights as a consumer under applicable Malaysian law to the extent such rights cannot be lawfully excluded.
If you have questions about these Terms or wish to raise a dispute, please contact the city888 support team. Our support team is available 24 hours a day, 7 days a week.
Please note: email addresses above are for display purposes. To contact city888, use the live chat feature within your account or send a message to the email address displayed above.
You've read the rules — now enjoy Malaysia's premier licensed online casino and sportsbook.
Enter city888 🚀